Contact Us - Calais

If you have any queries regarding our products and services we are happy to help, simply contact our Customer Support Team.


Calais Store Opening Hours:


Main Store:

Monday to Sunday 06:00 - 00:00 (GMT)

Telephone: +33 (0) 321004284


Flexiplus Lounge:

Monday to Sunday 06:00 - 22:00

Telephone: +44 (0) 8443 35 33 35


Office Hours:


08:00 - 18:00 (GMT) Monday to Friday

09:00 - 17:00 (GMT) Saturday, Sunday & UK Bank Holidays


Contact Us:


Email: [email protected]

Telephone: +44 (0)1784 475509 (during office hours)

Postal Address: World Duty Free Group, Customer Support Team, Runnymede Warehouse, Windsor Road, Egham, Surrey, TW20 0AE  UK




If you would like to give us feedback about a recent visit to one of our stores, please click here to visit our Service Compass Survey and select "Enter as passenger".



Frequently Asked Questions:


Many of the questions we get asked about our stores and services have been addressed within our FAQ section. If your query is not answered there, please feel free to get in touch.



Refunds & Returns:


For more information on our Returns Offer, please see our Refunds & Returns page.


Media Queries:


Please contact our Communications team. Click here for more details.